BI Guardian

ASR’s BI Guardian Support and Maintenance Program provides access to ASR’s BI implementation and support expertise - on demand. This service is designed for clients that do not have the luxury of an in-house expert to play the role of a dedicated BI administrator or need the security of having someone who has the experience of a BI consultant.

ASR’s BI Guardian Support and Maintenance Program offers assistance and expertise tailored to the clients chosen BI platform and technology infrastructure:

BI Platform Maintenance

  • Setting up metadata backups
  • License renewals and Software Installation Data monitoring
  • Cleaning and monitoring log files
  • Assisting with updates and patches
  • BI System Troubleshooting

Security Modeling

  • Creating user and group accounts
  • Authentication and authorization
  • Access to metadata objects
  • Modeling usage through log files

Web Server Support

  • Rebranding the BI Portal
  • User log-in authentication
  • Environment/system optimization

Data Integration Support

  • DBMS connectivity
  • OLAP cube support
  • Process job scheduling
  • Custom Extract-Transform-Load routines

General Support

  • Assisting with the creation of new report development
  • Writing custom routines for reporting applications
  • Application development promotion from development to production environments

General BI Best Practices Advice

  • Responding to questions on BI Platform best practices
  • Providing reference material on BI
  • Conducting presentations and seminars on BI topics

Training

  • ASR can provide training on specific applications
  • Flexible scheduling to meet your needs

The ASR BI Guardian – Support and Maintenance is offered in a way that provides our customers with cost controlled support that allows you to address day to day questions quickly and easily. Compared to traditional time and materials consulting projects, the ASR BI Guardian Support and Maintenance Program will deliver answers in a faster turnaround time by eliminating procurement cycles. Clients can purchase pre-paid hours for their support needs.

ASR’s process begins with a BI architecture assessment to gain an intimate knowledge of an organization’s BI platform, technology environment, projects, and goals; which generates recommendations for increasing the return on investment (ROI). At the same time ASR BI Guardian – Support and Maintenance provides ad-hoc support via phone and web support systems. By purchasing pre-paid hours, ASR will ensure dedicated assistance from a qualified BI consultant to the support request within 24 hours.